Shipping Information
Global Shipping: KittenParadise promises free shipping for customers all around the world. No matter where you are on the globe, you can shop with confidence, knowing that shipping costs won't be a concern. Our global logistics partners will ensure the safe delivery of your orders and provide real-time tracking information so you can stay informed about your order's progress.
Processing Time: We will process your order within 1-2 business days after order confirmation. Please note that holidays and peak periods may result in slightly extended processing times. If you have special shipping requests, please contact our customer service team, and we'll do our best to accommodate your needs.
Delivery Times: Delivery times will vary depending on your geographical location and the shipping option you select. Typically, delivery times range from 7-14 business days. Please note that international orders may take longer. If you require expedited shipping, be sure to choose our express shipping option.
Return Policy
We understand that sometimes your shopping experience may not meet your expectations. Therefore, we offer a straightforward, stress-free return policy. If you are dissatisfied with your purchase or encounter any quality issues, please follow these steps:
-
Contact Customer Service: Please get in touch with our customer service team within 14 days of receiving your order to express your intention to return. You can reach out to us via email or live chat.
-
Complete Return Request: Our customer service team will guide you through completing a return request form to ensure a smooth process. Provide your order number and detailed reasons for the return.
-
Return Approval: Our customer service team will review your return request and, once approved, provide you with return instructions, including the return address and shipping guidelines.
-
Ship the Return: Follow the provided guidelines to ship the items back to the designated address. Return shipping costs will be your responsibility. Please ensure the items remain in their original condition throughout the return process.
-
Refund Processing: Once we receive and inspect the returned items, we will process your refund promptly. Refunds will be issued using your original payment method.
Please note that the following circumstances may affect your eligibility for a return:
- Items are no longer in their original condition.
- The return request is made beyond the 14-day return policy timeframe.
- Items have been excessively used or damaged to the extent that they cannot be resold.
