General Questions

1. What is KittenParadise?

• KittenParadise is an online pet store dedicated to offering a wide range of high-quality pet products for cats and dogs. We are passionate about providing pet lovers with access to the best pet care essentials.

2. Where is KittenParadise located?

• Our company headquarters are in Jinan, China, but we serve customers worldwide with global shipping.

3. Who founded KittenParadise?

• KittenParadise was founded by a group of pet enthusiasts who are deeply committed to improving the lives of pets and their owners. Our founder also runs a shelter for approximately 200 stray animals.

Ordering and Products

4. How can I place an order?

• You can place an order on our website by selecting the desired products, adding them to your cart, and following the checkout process. If you need assistance, our customer service team is here to help.

5. Do you offer a warranty on your products?

• Yes, we offer warranties on many of our products. Be sure to check the product description for warranty information, and feel free to contact us if you have specific questions about a product's warranty.

6. What payment methods do you accept?

• We accept various payment methods, including major credit cards, PayPal, and other secure online payment options. You can find the complete list during the checkout process.

Shipping and Returns

7. Do you offer international shipping?

• Yes, we provide global shipping to customers around the world. We offer free shipping to make your shopping experience even more convenient.

8. How long does it take to receive my order?

• Delivery times vary based on your location and chosen shipping option. Typically, it takes 7-14 business days for delivery. International orders may require additional time.

9. What is your return policy?

• We offer a 14-day return policy. If you're not satisfied with your purchase or encounter any issues, please contact our customer service team to initiate a return.